Every car, one record.
Margin on every row.
The operating system for auto-transport brokerages. Leads, quotes, orders, dispatch and delivery on one screen, with the evidence beside every decision.
Why brokerages switch. Three numbers every owner knows.
CarShipDesk was designed around the failures that cost a desk money: the lead answered late, the load lost between two boards, the deposit charged back.
A retail lead is sold to as many as ten brokerages at once. The first desk to answer wins; the rest paid for a phone call that was never picked up.
Most desks run Central Dispatch and Super Dispatch. That means entering each load twice, watching two inboxes, and forgetting to pull a delivered car off the board you did not dispatch on.
The deposit is the only thing a customer can charge back. One dispute on a $200 deposit costs about $480 by the time fees and time are counted, and a second one puts the processor on alert.
Where the money is decided, on one screen each.
Four screens an owner asks about first. Each shows the evidence beside the decision, so an agent finds the next action in three seconds and a manager never has to ask why.
A retail lead is sold to up to ten brokers and the first to answer wins. New leads land with a clock; price, send the quote and move on without leaving the row.
- One deduplicated queue across every source
- Price and quote from the preview pane
- Follow-ups due today collected on Today
One record, one direction.
A shipment is created once and moves left to right through six stages. Stage changes are commands with guards, not a status dropdown, so a record cannot skip a step or lose its history.
A lead lands on the left, with a clock.
Intake from the website, lead providers or referrals, assigned by routing rules. How long a new lead has waited is visible on Today.
- Queues
- New
- Leaves when
- a quote is sent
Built for how a brokerage is run. Owners, managers, agents.
Three roles set the defaults. Owners grant or remove any feature for one person without changing their role. Managers and agents belong to one brokerage per email, so nobody’s book walks between desks.
Owner
- Every brokerage they own, from one sign-in
- Grants and removes features per person, with expiry
- Sees and ends any session
- Company earnings, margin, payouts, analytics
Manager
- Approves dispatches, earnings, hours, refunds
- Reassigns leads and pauses agents
- Team analytics, not company earnings
- Templates, cadences and routing for the desk
Agent
- Works leads to delivery
- Dispatches within a carrier-pay limit; above it, asks
- Sees own earnings and hours
- One brokerage per email, by rule
What changes when you switch.
A neutral comparison with the broker CRMs most desks run today. No names; you know which one you have.
| CarShipDesk | Typical broker CRM | |
|---|---|---|
| Dispatch | A page: carrier evidence, editable conditions, signed sheet, approval | A modal with a price field |
| Margin | Tariff, carrier pay and profit on every row, quote and dispatch, with a floor | Visible on a report later |
| Approvals | Rules route dispatches, earnings and hours to a manager queue | Not available |
| Access | Per-person feature grants with expiry; sessions you can end | Roles only |
| Several brokerages | One owner sign-in, separate tenants, no shared books | Separate accounts and logins |
| Interface | Light and dark themes, compact or comfortable density | Light only |
See it on your own desk. Thirty minutes, your loads.
Tell us the size of your desk and the boards you run. We reply by email within one business day with a time, and we come prepared with your lanes, not a canned script.
- 1A walk through the six stagesLead to archive on real records, with the dispatch page and approvals as your managers would use them.
- 2Your boards, your dataHow Central Dispatch and Super Dispatch connect, and what a documented import from your current CRM looks like.
- 3Pilot termsGuided import, a two-week review, month to month. No add-on gates for pricing or automation.
Book a demo
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